Healthcare (헬스케어) 사업부 소개

GE Healthcare Life Sciences provides products and services used as tools for biopharmaceutical manufacturing, drug discovery and the latest in cellular technologies, thereby enabling our customers around the world to be more productive, effective and creative. Our motivation is to create better health for more people. Through our five decades of supporting the biopharmaceutical industry and its research partners to become more productive, we are helping to reduce costs, increase access and improve quality in the healthcare system. We use our expertise and know-how in imaginative ways to work with our customers to provide what’s needed today and create products and solutions to enable the medical treatments of tomorrow. We add value to our customers by:

- Providing cutting-edge research tools that give deeper insights into cell function to enable disease diagnosis and the development of treatments.

- Enabling manufacturing productivity: we provide solutions for the entire bioprocess workflow (i.e. start-to-finish bioprocessing) helping our customers to develop and manufacture biopharmaceuticals more efficiently.

- Providing high quality support and maintenance services.

Key Summary

- Field Service Engineer로서 고객(의사)을 상대로 Life Sciences 제품 (단백질 정제/분석, 동물세포배양) 어플리케이션 트레이닝/컨설팅, 테크니컬 솔루션 제공, 보증, 품질 관리

- 필수요건 : 제품 트레이닝을 스웨덴, 일본, 중국, 미국에서 받아야 하므로 중 상급 이상의 영어 커뮤니케이션 가능자

- 우대사항 : 생물학, 의용공학, 전기/전자공학, 기계공학, 유전공학 전공자 선호

모집일정 및 지원

[GE Healthcare Korea] Field Service Engineer – Life Science (신입~3년)

Essential Responsibilities

Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to Life Sciences in the assigned area.

- Technical: Maintains all models specific to a modality in the assigned area

- Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems

- Customer satisfaction: Daily interface with doctors and technicians on equipment status issues

- Acts to ensure satisfaction to primary customers

- LCT: Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.

- Business growth: Assists in the growth and direction of business in his/her geographic area.

- Productivity: Responsible for Warranty and PMS contract cost control.

- Administration: Responsibly completes all administration tasks on time.

- Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.

- Installation: Plays a leading role in complex and multi-functional rooms. Shares best practices.

- Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

Quality Specific Goals:

- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

- Complete all planned Quality & Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization. Insure timely dispatch closure. Ensure completion of all field modifications instructions (FMI’s) within prescribed time frame.

- Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Qualifications/Requirements

- Qualified to Degree level or equivalent. Major in Mechanical Engineering, Medical Treatment Engineering, Electrical/Electronic Engineering, Bio-Chemistry, Genetic Engineering

- Technical analytical skills

- Fresh graduate ~ 3 years Field Services experience

- Comprehensive knowledge of a specific modality or multi-modalities

- Sought by others for guidance and advice

- Fluent in English

Desired Characteristics

- Ability to work independently with minimum direction

- High work standards and quality

- Initiative and motivation

- Plans and organizes work effectively

- Excellent communications, listening and interpersonal skills

- Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs